At EarBud Pro, we are committed to providing high-quality products and ensuring customer satisfaction. To maintain fairness and protect our business, we have established the following refund policy. Please read it carefully before making a purchase.
Eligibility for Returns and Refunds
We offer a 1-month product guarantee, but refunds or returns are subject to the following conditions:
Faulty or Non-Functional Product:
If your EarBud Pro product is faulty or does not function as intended, you may request a refund or replacement.
The issue must be reported within 5 days of receiving the product.
Proof of the issue is required, such as photos, videos, or a detailed description.
Our team will review your claim and determine whether the product is eligible for a refund or replacement.
Change of Mind or Non-Defective Returns:
We do not accept returns or issue refunds for products that are not defective or faulty.
Refunds are not provided for reasons such as "change of mind," "no longer needed," or dissatisfaction due to improper use.
Conditions for Returns:
The product must be returned in its original packaging, with all components included.
The product must not show signs of damage caused by misuse, neglect, or unauthorized modifications.
You are responsible for the cost of return shipping unless the product was determined to be faulty.
How to Request a Refund or Return
Contact Us:
Email us at [Insert Contact Email] with your order number, proof of purchase, and details of the issue.
Review Process:
Our team will review your claim within 3 business days and provide you with instructions for returning the product, if applicable.
Refund Processing:
Once the returned product is received and inspected, refunds will be processed within 5-7 business days.
Refunds will be issued to the original payment method.
Exclusions
We are unable to process refunds or returns in the following cases:
Claims made after the 5-day eligibility period for defective products.
Products damaged due to misuse, accidental drops, or unauthorized repairs.
Minor issues that do not affect the product's functionality, such as cosmetic imperfections.
Important Note
By purchasing from EarBud Pro, you acknowledge and agree to this Refund Policy. This policy is in place to ensure fairness for all parties while protecting our business from unwarranted returns.
Contact Us
If you have any questions or need assistance, please reach out to us at:
[Insert Contact Email]
[Insert Contact Address]
[Insert Contact Phone Number]
Thank you for choosing EarBud Pro!