Shipping & Refund Policy

Effective Date: May 2025

Shipping Policy

  • Orders are processed within 1–2 business days after payment is received.

  • Standard delivery times vary depending on location, typically 5–12 business days.

  • We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.

  • You will receive a confirmation email with tracking details once your order has shipped.

Refund Policy

At Healthy Balance, we stand by the quality of our products. Because our devices are personal-use hygiene and wellness items (ear cleaners, toothbrushes, irrigators), refunds are generally not possible once the product has been shipped and delivered.

Refunds may only be considered under serious circumstances, such as:

  • The product arrives defective or damaged in transit

  • The wrong item was sent in your order

We do not provide refunds for:

  • Change of mind

  • Incorrect product ordered

  • Products that have been opened or used

  • Delays caused by shipping carriers

To request a refund (in eligible cases), you must:

  1. Contact us within 7 days of delivery at support@healthybalance.com

  2. Provide your order number, photos of the product, and a description of the issue

  3. Wait for confirmation from our support team before returning any product

If approved, refunds will be processed to your original payment method within 10–14 business days.

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